Heathrow Airport – making every journey better with Fujitsu

Russell Goodenough
By , - Reshaping BusinessTransport

UPDATE: Since this blog was published, I’m delighted that we have won the UKIT award for Network / Infrastructure Project of the Year! Congratulations to the whole team – and sincere thanks to everyone at Heathrow. Read on below for more on our story…

UKIT Picture

Fujitsu is extremely proud to be attending both the UKIT Awards and the Construction Computing Awards as finalists for our work in partnership with Heathrow Airport on the rebuilt Terminal 2.

The UKIT awards – organised and run by BCS (the Chartered Institute for IT) are all about celebrating IT best practice, innovation and excellence, and we’re competing for Network/Infrastructure Project of the Year.

It’s great to see IT companies being recognised for their great work with partners – and it is really pleasing that, in the words of BCS Chief Executive Paul Fletcher, recognition is being given to technology’s role in “delivering economic and societal benefit”, as we believe our project with Heathrow certainly does.

So why are we being recognised?

Our work – the network infrastructure project during the reconstruction of Heathrow’s Terminal 2 – saw Fujitsu implement the terminal’s seamless integrated network system.  This vital infrastructure underpins the entire passenger journey through the airport, supporting critical operations including security, building management, self-check-in and bag drop systems.  Employees are now able to access improved Wi-Fi which means they can receive real-time information and communications, as well as being able to optimise travel services.

Most importantly, passengers are also benefiting from the network.  Nobody likes waiting around in airports, so the enhanced Wi-Fi and various other technologies installed at Heathrow mean queuing time for check-in has been reduced signicantly.  So too has the waiting time for baggage and security checks, as our network allows passengers to check-in at any desk they want.

…and what do Heathrow think?

Terminal 2 has been open for business since last summer – and Bally Grewal, Director for IT Delivery at Heathrow, says it’s crucial to the day-to-day operations of the UK’s largest and busiest airport:

“The network underpins the entire infrastructure of the terminal so it was crucial to find a supplier with the expertise and scale to handle this ambitious project.

The network is both the backbone and the brain of the operation. It enables every element of our passengers’ journey, from check-in, through security search and boarding a flight.

Fujitsu grasped exactly what we needed from the outset and displayed a willingness to invest in our aims that went beyond that of other vendors.  That, combined with its ability to manage multiple relationships with other suppliers, made Fujitsu the ideal partner of choice.”

We’re delighted to receive such fantastic feedback from our clients and we’re very much looking forward to the finals on Wednesday and Thursday respectively.

You can find out more about our work with Heathrow in this case study.

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