2019

Some 1.3 billion people (that’s one in seven) in the world have a disability. Many people only consider... Read more

In the public and private sectors, disruption has become the state of play – and at times it can feel as though chaos... Read more

Insurance is perceived by both individuals and businesses as a necessary “annual tax”. Unlike other financial service products, an... Read more

Public transport is a classic example of evolution over revolution – and, in some cases, slow evolution at that. In the UK, intercity rail... Read more

Something that I’ve been thinking about a lot recently is the role of trust, both for business leaders and for businesses generally. It’s something that is increasingly being raised at senior levels within companies... Read more

Trust seems to have come crashing into the public consciousness in the last year or so – from... Read more

A couple of weekends ago I finally plucked up the courage to tidy my garage. I have lived in my current house for 18... Read more

If your local council was a business, customer satisfaction would be a mixed bag. While some areas of... Read more

Few things are harder for business leaders to navigate than cloud services. Public cloud often doesn’t seem like a... Read more

It’s been half a century since the grim New York night that started the global LGBT+ movement. June 28th1969, after decades of state-endorsed persecution,... Read more

Local governments’ interactions with their constituents are constantly evolving. In recent years, there has been a renewed focus on... Read more

Responsible business: how do you do it? This was the big question... Read more