The fast and the friendly: What can we expect from the bank of the future?
This year will be a decisive one for the banking industry. With the introduction of open banking and the second Payment Services Directive (PSD2),... Read more
Financial services at Fujitsu Forum 2017: everything you need to know
Whenever I attend industry events I’m always excited to learn what’s new in financial services and share my own knowledge. Fujitsu Forum 2017 was... Read more
Five lessons in financial services tech from 2017
From the spectacular increase in bitcoin’s value to the rise of automation and machine learning, it’s been a mad, wonderful and exciting year for financial services.
To celebrate this I’ve... Read more
Building a bright future at the Royal Bank of Scotland’s graduate event
In these uncertain times, there’s a question every business must ask itself: how do you prepare for the future?
The question comes in two parts,... Read more
Biometrics in banking: solving the double-bind of customer experience and security
The release of the new iPhone X, which uses facial recognition instead of a PIN, has got me thinking about biometrics – and their... Read more
What Robotic Process Automation really means for banking & insurance
Robotic Process Automation (RPA) is something that’s been hovering on the horizon for a while. It’s something we’re talking about more and more –... Read more
Hybrid IT: enhancing customer experience
In 2017, keeping up with customer demands is harder than ever.
The market is becoming increasingly crowded, and this makes it difficult to inspire loyalty in your customers.
This trend is... Read more
Three ways to fight off disruption in financial services
Almost two-thirds (64%) of EMEIA banks and insurers are concerned about digital disruption, while 56% say it’s their biggest challenge.
This is according to our... Read more
Preparing for the banking and insurance world of 2020
Introducing the Fujitsu World Tour morning panel session on the future of financial services, the BBC’s Ben Thompson retraced the past decade and a... Read more
Customer experience will make or break banks and insurers in the future
Customer experience is fast becoming the most effective way to differentiate your brand and retain customers to help encourage profitable growth.
61% of UK financial... Read more
How a data-driven workplace can fend off financial services disruptors
Almost a fifth (19%) of European consumers would buy banking or insurance from tech giants such as Google, Amazon or Facebook if it were... Read more
When a plan comes together: the power of cross-company collaboration
Evidence increasingly suggests that collaboration between organisations and people with different experiences, skills and viewpoints is a powerful way to deliver real business innovation.... Read more
