AI-based technologies paving the way for insurers to solve the puzzle of providing better services to their customers while reducing their expense ratio
Robotic process automation (RPA) is a key priority for the vast... Read more
Guest Blog: New Technologies for Risk Prediction and Prevention Redefine Customer Experience in Insurance
By 2025, 50% of insurers will be offering real-time risk prevention... Read more
“Smart” insurance policies – preventing claims not just paying for them
Insurance is perceived by both individuals and businesses as a necessary “annual tax”.
Unlike other financial service products, an... Read more
A practical guide to transforming insurance with automation
Creating insurance policies has always been about data.
Say you were taking out a life insurance policy. Your insurer... Read more
As tech is transforming the insurance industry, should insurers join the boardroom?
Historically, we’re used to seeing insurers react to incidents.
As business models... Read more
Five lessons in financial services tech from 2017
From the spectacular increase in bitcoin’s value to the rise of automation and machine learning, it’s been a mad, wonderful and exciting year... Read more
Three ways to fight off disruption in financial services
Almost two-thirds (64%) of EMEIA banks and insurers are concerned about digital disruption, while 56% say it’s their biggest challenge.
This is according to... Read more
Customer experience will make or break banks and insurers in the future
Customer experience is fast becoming the most effective way to differentiate your brand and retain customers to help... Read more
How a data-driven workplace can fend off financial services disruptors
Almost a fifth (19%) of European consumers would buy banking or insurance from tech giants such as Google,... Read more
Why insurance is quickly becoming the ‘I’ in AI
There’s a growing sense in our industry that we’re on the cusp of an era in which the technologies that previously existed only... Read more
Which Insurer or Bank will be first to offer Home Phone & Broadband?
The way people buy services such as broadband, insurance, banking and utilities is changing rapidly with the rise... Read more
Guest blog: Insuring a better future – an industry on the road to digital
This is a guest blog by Siân Barton - commissioning editor at... Read more
